How can we help?

Orders ship from our warehouse in Melbourne. Most are dispatched the next business day, and you'll receive a tracking link by email once your order is on its way. During busy periods, such as restocks, dispatch can take longer.

Standard shipping is free on all luggage and on orders of $50 and over. Orders under $50 are $7.99. Express is $16.99 for orders under $99, and $29.99 for orders of $99 and over.

Standard delivery takes 2 to 8 business days after dispatch, and Express takes 1 to 4. Regional and remote areas can take longer. If your order is time-sensitive, choose Express.

Yes. We ship to 27 countries at a flat rate of $85 AUD per order. Delivery times are shown at checkout. Any duties or taxes charged on arrival are the recipient's responsibility.

No. Because of the size of our parcels, please use a residential or business address.

Email support@trvlrluggage.com straight away. We can update the address if your order hasn't been dispatched.

If it arrived damaged, email us photos of the item and the packaging and we'll put it right with a repair, replacement or refund. If tracking stops updating or your order is late, email us and we'll follow it up with the carrier.

You have 30 days from delivery to return an order for change of mind. The product must be unused and in the condition you received it, with all original packaging and your proof of purchase. Packing it and rolling it around at home is fine. Taking it on a trip is use.

Every return needs approval first. Email support@trvlrluggage.com with your order number, the reason for the return, and clear photos of the product and packaging. Once approved, we'll send you the return address and instructions. Returns sent without approval can't be processed.

For change of mind returns, return shipping is arranged and paid by you, and the original shipping charge isn't refunded. Use a tracked service and pack the product well, ideally in the box it arrived in.

Yes. Let us know when you request your return. Exchanges follow the same conditions, and we cover delivery of your exchange within Australia.

Yes. The pieces you keep are recalculated at their individual prices, and your refund is the difference. To receive a full refund on a set, return the complete set.

For hygiene reasons, sleep masks and travel pillows can't be returned for change of mind. This doesn't affect your rights if a product is faulty.

Once your return arrives and passes inspection, your refund is processed to your original payment method within 14 days. Most are quicker.

Each part of a TRVLR case has its own defined working life under normal use: 10 years on the polycarbonate shell, 5 years on the wheels, telescopic handle, zips, closures and carry handles, 5 years on the interior lining, and 2 years on smart features such as ScalePro. The Voyager Duffel is covered for 2 years and the TRVLR Tracker for 12 months. Read the full warranty.

Email support@trvlrluggage.com with your order number, a description of the fault, and photos or a short video. In most cases we can assess a claim from photos alone, so you won't need to send your case anywhere.

No. Your order is your record. If you no longer have your confirmation email, a bank or card statement showing the purchase is usually enough.

Report it at the airline's baggage services desk before you leave the airport. Most airlines won't accept a damage claim lodged more than seven days after your flight. If the damage points to a manufacturing fault rather than mishandling, contact us and we'll assess it under the warranty.

Yes. Watch our short walkthrough. It introduces the case and shows how to use ScalePro.

The Carry-On measures 56 × 34 × 23 cm including wheels and weighs 3.0 kg. When it isn't expanded, that's within the 56 × 36 × 23 cm cabin bag limit used by Qantas, Jetstar and Virgin Australia. Limits vary by airline and fare, so check yours before you fly.

ScalePro is a digital scale built into the top carry handle of every TRVLR case. Lift the packed case by the handle and hold it still until the reading settles. It weighs from 0.1 to 42 kg and runs on one replaceable LR44 cell. Watch it in use.

Only the Carry-On. It has USB-A and USB-C ports for use with your own power bank, which isn't included. Airlines don't allow power banks in checked bags, so keep yours in the cabin.

The TRVLR Tracker works with the Apple Find My network, which needs an iPhone or iPad. Read about tracking safety.

Yes. The Carry-On fits inside the Medium, and the Medium inside the Large, so a set stores in the space of its largest case.