Shipping policy
Orders ship from our warehouse in Melbourne. Most orders are dispatched the next business day, and you'll receive a tracking link by email once your order is on its way. During busy periods, such as restocks, dispatch can take longer.
Australia
| Service | Order subtotal | Cost | Delivery time after dispatch |
|---|---|---|---|
| Standard | Under $50 | $7.99 | 2 to 8 business days |
| Standard | $50 and over | Free | 2 to 8 business days |
| Express | Under $99 | $16.99 | 1 to 4 business days |
| Express | $99 and over | $29.99 | 1 to 4 business days |
All luggage ships free with Standard delivery.
Delivery times are estimates, not guarantees. Regional and remote areas can take longer. If your order is time-sensitive, choose Express.
PO Boxes and parcel lockers
We can't deliver to PO Boxes or parcel lockers because of the size of our parcels. Please use a residential or business address.
International
We ship to 27 countries at a flat rate of $85 AUD per order: Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom and the United States.
Delivery times vary by destination and are shown at checkout.
Import duties and taxes are not included in the product price or shipping cost unless they are shown and charged at checkout. Any duties or taxes charged on arrival are the recipient's responsibility.
Damaged, lost or delayed orders
- If your order arrives damaged, email support@trvlrluggage.com with photos of the item and the packaging as soon as you can. We'll put it right with a repair, replacement or refund.
- If your tracking stops updating, or your order hasn't arrived within the estimated delivery time, email us and we'll follow it up with the carrier.
- If you've entered the wrong address, email us straight away. We can update it if your order hasn't been dispatched.